Shipping policy
Order processing
Every pair we sell online is on the shelf in one of our seven Iowa stores. Orders are processed within 1 to 2 business days (Monday to Friday, excluding holidays) and ship from the store that has your size in stock. You will receive a shipping confirmation with tracking by email once your order is on its way. If we are experiencing a high volume of orders, shipments may be delayed by a few days; we will let you know if that affects your order.
Domestic shipping rates and estimates
Shipping charges are calculated and displayed at checkout before you pay. We ship within the United States.
| Shipping option | Cost |
|---|---|
| Standard shipping, orders of $70 or more | Free |
| Standard shipping, orders under $70 | $8.00 |
| Express shipping | $15.00 |
Delivery estimates are shown at checkout and depend on the store your order ships from and your address.
Free in-store pickup
You can skip the shipping fees with free local pickup at any of our seven stores: Ames, Ankeny, Clive, Coralville, Des Moines, Marion and North Liberty. Choose in-store pickup at checkout, and your order will normally be ready within one hour during opening hours. We will email you when it is ready; bring your order confirmation to the front desk. Pickup is offered when one store has everything in your cart in stock.
Store hours: Monday to Friday 10am to 6pm, Saturday 10am to 5pm, Sunday 1pm to 5pm.
International shipping
We do not ship outside the United States at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for the tracking information to become available. If you have not received your order within 7 days of the expected delivery date, contact us at tyler@fitnesssports.com with your name and order number and we will look into it for you.
Changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at tyler@fitnesssports.com or (515) 331-9014. Once an order has shipped it can be returned under our Refund policy.
Refunds, returns and exchanges
We accept returns up to 30 days after delivery or purchase, if the item is unworn and in its original condition with the box, and we will refund the full order amount minus the original shipping costs. Return shipping is at your cost. In the event that your order arrives damaged in any way, please email us as soon as possible at tyler@fitnesssports.com with your order number and a photo of the item's condition. We address these on a case-by-case basis and will do our best to reach a satisfactory solution.
If you have any further questions, please contact us at info@fitnesssports.com or (515) 331-9014.