Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item, or after buying it in store, to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging (shoes in their original box). You will also need the receipt or your order number as proof of purchase.
To start a return for an online order, email tyler@fitnesssports.com with your order number, or bring the item and your order confirmation to any Fitness Sports store (Ames, Ankeny, Clive, Coralville, Des Moines, Marion or North Liberty). Returns by mail go to:
Fitness Sports, Attn: Online Returns
8810 Swanson Blvd
Clive, IA 50325
Return shipping is at your cost and is not refunded. We recommend a tracked service, and please put a note inside the box with your order number and, if you would like an exchange, the size you need. Items sent back without an order number can take longer to process.
You can always contact us with any return question at tyler@fitnesssports.com or (515) 331-9014.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For parcels that arrive damaged or do not arrive, contact us within 7 days of the expected delivery date and we will sort it out with the carrier.
Exceptions and non-returnable items
Certain types of items cannot be returned: gift cards, nutrition and hydration products that have been opened, and any item marked final sale at the time of purchase. Please get in touch if you have a question about a specific item.
Exchanges
The fastest way to get the size or model you want is to visit a store, where our fit experts can check the fit with you. For mail returns, write the exchange size on the note inside the box and we will send the new pair once your return arrives, subject to stock. If we cannot exchange it, we will refund you.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Original shipping charges are not refunded unless we made an error with your order.
If more than 15 business days have passed since we approved your return, please contact us at tyler@fitnesssports.com.
Price matching
We promise competitive prices and match sale prices. Ask a member of staff in store.